Workflow Automation
o Helpdesk makes quick review of
requests/inquiries from the employees
as per the policy.
o Notifying HR section as applicable
based on the area of assignment.
01
02
03
User
Manpower Services
Request Submission
Notifications
04
HR agent
Assignment
(Salary Estimation)
o The employee/department will
submit the request on the HR
helpdesk platform to ensure speedy
process.
o Identifying the assign employee
who will handle the request
05
Reviewing & processing
as per Policies &
Procedures
Provider
Human Resources
Services Provision
o Status of the request
o Resolution note
o Request details
o Resolved by
o Feedback
1
Below you will find a table of Potential services to be automated with an explanation
of the workflow of each service from request to completion.
I want a shortcut to the workflow in an orderly and clear manner, you are free to
do it in a table or an image.
AUTOMATION OF Badging Office Services
Kindly provide us with following requirement:
otential services to be automated
“imple workflow of the services
 Service-Level Agreement (SLA) sets the expectations between the service provider and
the user and describes the services to be delivered, the single point of contact for end-user
problems, and the metrics by which the effectiveness of the process is monitored and approved.
Potential services to be
automated
Dependent Badge request
Badge renewal request
Lost badge request
Request for TraineeÊBadges
Request for Temporary
Badges
workflow of the services
The employee must fill out the form designated
for this, print it, then stamp it from the Housing
Department, then return and submit a request
through the help desk services, request the
Dependent Cards service, and attach the required
forms.
The employee requests to renew his badge, After
that, we verify all information through Oracle,
then we issue the new card.
The employee must fill out the designated form,
go to the financial department to pay the specified
financial fine, then submit a request through the
help desk services, request a lost card service, and
attach the form with the payment receipt.
Submit a request including the following:
Name of the trainee, Saudi I.D. No, Training
starting date & ending date , Department name,
And attach a copy of trainee Saudi I.D.
Submit a request including the following:
Name of the person, Saudi I.D. No, Training
starting date & ending date , Department name,
And attach a copy of trainee Saudi I.D.
A Service-Level
Agreement (SLA)
It takes 48 to 72
hours
Forms& Approval
applicability
Yes Forms& Approval
It takes 48 to 72
hours
Yes ) It is required to
attach a personal
photo of the
employee with a blue
background (
yes Forms &
Approval
It takes 24 hours
It takes 48 to 72
hours
Need Approval
It takes 48 to 72
hours
Need Approval

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