Stakeholder Communications
Description
- Complete and submit the following sections in your Project Plan template, along with all previously completed sections.Communications Matrix
A communications matrix assists the project manager in making sure all information is being distributed to the correct personnel, whether the project team, sponsor, upper management, customer, or stakeholders. A well-documented communications matrix displays important information at a glance. Best practice is to provide additional information that clearly defines the communication strategy of the project.Stakeholder Communications Analysis
A stakeholder communications analysis assists the project manager in spelling out delivery of specific reports for the project. This section gives the project manager the ability to detail the communications process to satisfy stakeholders. The communications matrix above helps guide the stakeholder communications analysis in determining who is receiving project information. Best practice is to detail the communications process in a way that will satisfy stakeholders. Best practice is to provide additional information that assists stakeholders to understand project details clearly.Glossary
Glossaries explain terms specific to the project and the discipline. For example, if you are installing a network, you may need to define terms like “switch,” “fiber optics,” “domain name,” et cetera. In addition, you should define terms that are indigenous to project management such as “WBS” (work breakdown structure), “gold plating,” and the like. If you have even the slightest doubt about what a term means, it is virtually guaranteed that a senior stakeholder will have no knowledge whatsoever of that term! Best practice is to provide additional information that assists stakeholders to understand project details clearly.Remember, this is a public document. A person without an IT background should understand the terms. Use layman’s terms and avoid “geek speak.”RACI Matrix
RACI matrices clarify who will be responsible, accountable, consulted, and informed (RACI). In some cases, one or more letters may be associated with a person. For example, a subject matter expert (SME) may be called upon for consulting (C) and later informed (I) to inspect the completed task. Best practice is to include additional information and features to clarify the process.Note: The RACI matrix for this assessment is an embedded Excel spreadsheet document that requires Microsoft Word 2007 or later to edit within the Project Plan Template. For those without access to a compatible version of Excel, submit the Project RACI Template (see Preparation) along with your project plan template.
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