Reply:

Describe the healthcare setting and the overall care delivery experience.

    Patient satisfaction with healthcare services may affect clinical results, patient retention, and medical malpractice claims. Therefore, it is an important indicator of the quality of work done by physicians and hospitals. According to (Al-Harajin et al., 2019) study waiting time differed among participants according to the type of clinic they attended. There was less waiting time at the family medicine clinic and therefore a higher satisfaction score compared to other specialized clinics. This study aimed at studying waiting time and reported satisfaction and found that half of the patients said they were satisfied. This suggests there is a great deal of room for improvement in the quality of health care.

Did you or your family member participate in a patient experience survey?

    Yeah, I participated in a survey about the patient experience. It had a questionnaire with 30 questions on it. A survey was done based on the level of care provided by the staff. Accessibility, security, level of satisfaction, behavior toward others, communication, and time spent with the doctor are all covered in the questionnaire. Participants were prompted to share their thoughts on their overall experiences with the medical care they got. The Ministry of Health’s Patient Experience Measurement Program Publications that operate under the Ministry of Health’s umbrella will appear in the image designed for each of these messages (MOH, n.d.).

Examine how your experience aligns with the MOH Patient Experience Measurement Program.

    Healthcare quality measurement has become increasingly more prevalent among healthcare providers and purchasers as patients have become more knowledgeable consumers of healthcare. Identification and fulfillment of patients’ needs is an important component of patient-centered healthcare systems, as performance and quality of healthcare are commonly measured by patient satisfaction. In a competitive healthcare system, long-term organizational survival depends on high customer retention and low attrition – satisfied patients are likely to be loyal customers of the hospital and recommend it to others, whereas unsatisfied customers may instead seek healthcare organizations that outperform their current service providers. Hence, meeting patients’ expectations requires the identification of the services and resources of these healthcare systems to determine the factors that affect patient satisfaction, identify patients’ unmet healthcare and informational needs, and ensure patient satisfaction (Bokhary et al., 2022).

What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?

    The patient needs assessment is an important component of patient-centered healthcare systems and requires the identification and improvement of the services and resources of these systems to ensure patient satisfaction. Hence, stakeholders should prioritize resolving patients’ unmet healthcare needs to improve patient satisfaction. Furthermore, patients should be informed about what they can expect during their upcoming hospital stays and their ongoing care management. Their overall life satisfaction should also be considered, and patients with issues related to their life satisfaction should be appointed a social worker (Bokhary et al., 2022).

    Communication between the physician and patient is a significant component of patient satisfaction (PS) that can affect overall satisfaction. The critical issue in Saudi PHC is patient(ysician communication, as most physicians in Saudi Arabia, are from different backgrounds and speak different languages (Senitan et al., 2018). According to (Almutairi, 2015) cultural and language differences were two barriers to patient(ysician communication. This could create a major barrier to patient trust.

References:

Al-Harajin, R. S., Al-Subaie, S. A., & Elzubair, A. G. (2019). The association between waiting time and patient satisfaction in outpatient clinics: Findings from a tertiary care hospital in Saudi Arabia. Journal of Family and Community Medicine, 26(1), 17. https://doi.org/10.4103/jfcm.jfcm_14_18

Bokhary, D. H., Saggaf, O. M., Baabdullah, A. M., Kabli, Y. O., & Ghalayieni, K. W. (2022). Assessment of Patient Experiences in an Academic Hospital in Saudi Arabia. Cureus. https://doi.org/10.7759/cureus.24203

MOH. (n.d.). Patient Experience Measurement Program. Ministry of Health Saudi Arabia. https://www.moh.gov.sa/en/Ministry/pxmp/Pages/default.aspx

Senitan, M., Alhaiti, A. H., & Gillespie, J. (2018). Patient satisfaction and experience of primary care in Saudi Arabia: a systematic review. International Journal for Quality in Health Care, 30(10), 751õ9. https://doi.org/10.1093/intqhc/mzy104

this was qoustion 

Reflect on a time that you or a family member were a patient.  

Describe the healthcare setting and the overall care delivery experience.

Did you or your family member participate in a patient experience survey?

Examine how your experience aligns with the MOH Patient Experience Measurement Program.

What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?