Using information from your assigned readings, the literature, the self-paced tutorial, and leaders in your organizations, discuss the following in a 2-3 page paper. 

1. What are three (3) key strategic initiatives for your organization, department and unit. Do they align with each other? Why or why not?  Provide rationale.
2. Does your organization’s strategic plan address recruitment and retention of key clinical roles?  If so, discuss the goals and activities around this initiative. If not, discuss two (2) goals with 3-4 activities focused on recruitment and retention.
3. Does your organization have a customer service/patient experience model? If so, please describe the model. Is if effective? Why or why not?  How is patient experience reflected in the organization’s, your department’s and your unit’s strategic plan? Provide examples.

References

Minimum of four (4) total references: two (2) references from required course materials and two (2) peer-reviewed references. All references must be no older than five years (unless making a specific point using a seminal piece of information)

Peer-reviewed references include references from professional data bases such as PubMed or CINHAL applicable to population and practice area, along with evidence based clinical practice guidelines. Examples of unacceptable references are Wikipedia, UpToDate, Epocrates, Medscape, WebMD, hospital organizations, insurance recommendations, & secondary clinical databases.extbooks:

Sullivan (2017). Chapters 15,16,17,19, 20

Articles:

Gierlinger, S., Barden, A., & Giammarinaro, N. (2019). Impact of a patient experience leadership structure on performance and engagement. Journal of Patient Experience, 7(2), 146-150. https://doi.org/10.1177/2374373519831079
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Spicer, J., Sparacino, P., & Larkin, N. (2018). Developing a nursing practice framework to align with strategy. Journal of Nursing Administration, 48(9), 419-421. https://doi.org/10.1097/nna.0000000000000663
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Uzarski, D., & Broome, M. (2018). A leadership framework for implementation of an organization’s strategic plan. Journal of Professional Nursing, 35(1). 12-17. https://doi.org/10.1016/j.profnurs.2018.09.007
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This self-paced tutorial consists of five modules: Strategic Management; Budgeting, Productivity, Staffing and Scheduling; Recruitment and Retention; Performance Appraisal; Customer Service/The Patient Experience. You are encouraged to complete your assigned reading before starting the tutorial to familiarize yourself with key definitions, theories and concepts that will be integrated into the presentation. To access the tutorial click here.