Research options for measuring and addressing employee engagement issues at CapraTek and then write a 2-3 page internal memo for the leadership team to propose possible actions. Use the information in the interactive learning module to give you the scenario at CapraTek.

Today’s employees have the expectation that their job will be more than a place of work where they will spend a minimum of 40 hours a week. HR professionals pay attention to all facets of the employee experience, from what it feels like to be recruited, to the step-by-step process of onboarding a new employee, and ultimately to how an employee separates from the company. The stages that employees go through during their career in your organization are known as the employee life cycle.

Multiple people are responsible for ensuring employee engagement throughout the employee life cycle in an organization, including managers and HR professionals. Many organizations are measuring employee engagement via different tools and strategies because they are aware of the potential ROI (return on investment).

HR professionals should anticipate a need before it actually happens in the organization, at least to the greatest possible extent. As the managers of the organization’s most valuable resource—people—even the smallest negative influences can have a major impact. Part of anticipating these needs is knowledge of employee engagement and the Gallup model of the employee life cycle. Then, HR pros need to be able to research the situation and provide leadership with options for a solution to the employee or workplace issue the organization is facing. This assessment takes the learner to the HR role, having to respond to a situation that introduces one of a group of first line supervisors who are not sufficiently engaged with their direct reports.