Patient Experience

    Reflecting on a time my father was sick,when he was alive, we did seek health care from KFSH&RC Emergency Room. The overall care delivery experience was of high quality. Firstly, the healthcare setting was accessible, and the environment was comfortable. Also, there was open communication between the healthcare providers, and they had empathic, respectful, and caring interpersonal skills when attending to my father, which I found professional. Additionally, he received thorough and personalized care. 

    Also, the patient relations department administered a patient experience survey at the end of the visit. The survey was the facility’s measure of the quality of care delivery from a patient’s perspective based on personal experience. Some of the aspects in the survey included the facility accessibility, safety and cleanliness of the environment, communication quality with providers, care coordination among the providers, timeliness of different services such as waiting time for test results, emotional support from providers, the level of patient-centeredness of the care and the financial concerns. 

    The MOH Patient Experience Measurement Program national program assesses patients’ experience in healthcare facilities across Saudi Arabia (Senitan, Alhaiti & Gillespie, 2018). My experience aligns with the program because indicators of care used to evaluate my experiences at KFSH&RC Emergency Room, such as communication with the healthcare providers, timeliness, care coordination, safety, emotional support, and patient-centeredness, are also used in the program. 

    One of the specific indicators that I suggest the facility tracts measure its performance is communication with healthcare providers. This is a key indicator because it determines whether providers listen to patients’ concerns, the clarity of explanations given to patients, and how well providers address patients’ concerns (Compton, Glass & Fowler, 2019). Timeliness is another specific indicator I would recommend the hospital focus on. The waiting time for patients either for tests, appointments, or treatment says much about the efficiency of care, revealing concerns the facility should address. On the other hand, patient satisfaction regarding overall care experience and clinical outcomes that measure patients(ealth status after care dimensions are most important in determining outcomes. 

References 

Compton, J., Glass, N., & Fowler, T. (2019). Evidence of selection bias and non-response bias in patient satisfaction surveys. The Iowa orthopedic journal, 39(1), 195.https://www.ncbi.nlm.nih.gov/pmc/articles/PMC66045… 

Senitan, M., Alhaiti, A. H., & Gillespie, J. (2018). Patient satisfaction and experience of primary care in Saudi Arabia: a systematic review. International Journal for Quality in Health Care, 30(10), 751-759.https://academic.oup.com/intqhc/article/30/10/751/…  

this was question Reflect on a time that you or a family member were a patient.   escribe the healthcare setting and the overall care delivery experience. id you or your family member participate in a patient experience survey? xamine how your experience aligns with the MOH Patient Experience Measurement Program. hat specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?