I’m working on a business test / quiz prep and need an explanation and answer to help me learn.

I’m working on a business test / quiz prep and need an explanation and answer to help me learn.

PLEASE THIS IS NOT AN ESSAY. DO not use source. It is your own words. this will help me practice for the test. I need explanation and answer to questions.

Chapter 9

9-1 Explain why the study of human relations is important.

9-2 Summarize early studies that laid the groundwork for understanding employee motivation.

9-3 Compare and contrast the human relations theories of Abraham Maslow and Frederick Herzberg.

9-4 Investigate various theories of motivation, including Theories X, Y, and Z; equity theory; expectancy theory; and goal-setting theory.

9-5 Describe some of the strategies that managers use to motivate employees.

9-6 Critique a business’s program for motivating its sales force.

Chapter 10

10-1 Explain the significance of human resource management.

10-2 Summarize the processes of recruiting and selecting human resources for a company.

10-3 Discuss how workers are trained and their performance appraised.

10-4 Identify the types of turnover companies may experience.

10-5 Explain why turnover is an important issue.

10-6 Specify the various ways a worker may be compensated.

10-7 Evaluate some of the issues associated with unionized employees, including collective bargaining and dispute resolution.

10-8 Describe the importance of diversity in the workforce.

10-9 Assess an organization’s efforts to reduce its workforce size and manage the resulting effects.

Chapter 11

11-1 Define marketing.

11-2 Describe the exchange process.

11-3 Specify the functions of marketing.

11-4 Explain the marketing concept and its implications for developing marketing strategies.

11-5 Examine the development of a marketing strategy, including market segmentation and marketing mix.

11-6 Describe how marketers conduct marketing research and study buying behavior.

11-7 Summarize the environmental forces that influence marketing decisions.

11-8 Propose a solution for resolving a problem with a company’s marketing plans.

Chapter 12

12-1 Describe the role of product in the marketing mix, including how products are developed, classified, and identified.

12-2 Explain the importance of price in the marketing mix, including various pricing strategies a firm might employ.

12-3 Identify factors affecting distribution decisions, such as marketing channels and intensity of market coverage.

12-4 Specify the activities involved in promotion, as well as promotional strategies and promotional positioning.

12-5 Evaluate an organization’s marketing strategy plans.