Portland State University Grocery Gateway Customer Delivery Operations Case Study Analysis

Description

1- Financial Analysis NPV (close to one page)

How much money can Grocery Gateway save by increasing the number of stops per hour from 2.7 to 4 at the current volumes? (before and after comparison)

What is the investment (i.e. buying more trunks, hiring more workers)?

When would you see a return on your investment?

2- Competitive Analysis (half page)

3- Stakeholder Analysis (half page)

Impact changes would have on stakeholders (before and after comparison)

4- Operations, Marketing, HR and IT Perspectives (half page)
Operations perspective:

What is the capacity of Grocery Gateways delivery operations?

How many trucks will it need to handle 5,000 orders per day?

HR perspective

How many additional drivers would Grocery Gateway need to hire?

IT perspective:

How will Grocery Gateway manage logistics?

Marketing perspective

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