DOCUMENT FOR ANALYSIS #1 – REFER TO MODULE/CHAPTER 2 – POSITIVE/GOOD NEWS MESSAGE – GRANTING A CLAIM (25 POINTS TOTAL)

INSTRUCTIONS:

Review the three-part writing process section of Module/Chapter 2 beginning on page 57 for planning your business messages. Remember that planning starts with the audience analysis and that your message should contain three or four blocks/paragraphs (direct or indirect with buffer opening; content/reasons; goodwill and/or action closing).

Step 1: List five (5) weaknesses in the ineffective message below granting a claim for a color laser received in damaged condition. The weaknesses should be based on the planning and writing skills learned in Module/Chapter 2 (1-point each / 5-points total)

Step 2: Using the appropriate message outline to prepare and write the letter for a positive/good news message – Granting a Claim (appropriate document format/open/body/close)

Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.

DOCUMENT FOR ANALYSIS #2 – REFER TO CHAPTER 6 – ADJUSTMENT REFUSAL (25 POINTS TOTAL)

INSTRUCTIONS:

Review the three-part writing process section of Module/Chapter 2 beginning on page 57 for planning your business messages. Remember that planning starts with the audience analysis and that your message should contain three or four blocks/paragraphs (direct or indirect with buffer opening; content/reasons; goodwill and/or action closing).

Step 1: List five (5) weaknesses in the ineffective negative/bad news message below denying an insurance claim (1-point each / 5-points total). The weaknesses should be based on the planning and writing skills learned in Module/Chapter 2 (1-point each / 5-points total)

Step 2: Using the appropriate message outline to prepare and write the letter for an Indirect Order – Negative Message, Adjustment Refusal (appropriate document format/open/body/close).

Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.

DOCUMENT FOR ANALYSIS #3 – PERSUASIVE EXTERNAL REQUEST (25 POINTS TOTAL)

INSTRUCTIONS:

Step 1: List five (5) weaknesses in the persuasive request message below. It is written by the membership chairperson of a chapter of the Service Corps of Retired Executives (SCORE), a service organization consisting of retired executives who donate their managerial talents to small businesses in the area. The recipients of the message are recently retired executives. (1-point each / 5-points total)

Step 2: Using the appropriate message outline to prepare and write the message for a Persuasive Request message (letter format/open/body/close).

Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.