Part 1

This VP has come to you with the following challenge:

It has been a while since this VP has done anything relative to organizational design, but he has a desire to research the types of design that might help the organization become more customer focused again. The VP has a strong feeling and belief that a systematic redesign of the organization into a more contemporary model would be beneficial for achieving the levels of customer service of the past. Explain the design possibilities that would potentially lead to this outcome of superior customer service, and make a final recommendation based on your research. Present the different options and at least 3 advantages and 3 disadvantages of each of them. Then, explain the reasoning and logic that helped you arrive at your final recommendation. Complete the following:

• Study the design possibilities that would potentially lead to the outcome of superior customer service.
• Develop 4 customer satisfaction strategies, and list 3 advantages and 3 disadvantages of each. Make a final recommendation based on your research. Use the change management processes and knowledge that you have gained in the previous assignments.
• Explain the change strategy for both your recommendations and for closing the deal with the line managers, expected return on investment, and logic that helped you arrive at your final recommendation.
• Use a minimum of 1 topic content chart or a description of a model or strategy being recommended and 1 return on investment (ROI) summary chart in this assignment.
• You should use at least 3 valid graduate-level references and APA formatting.
• 1,500 words proposal analysis paper

Part 2

Your executive vice president (EVP) has decided to restructure six of the current business units into one sector structure. He has asked you to put together two deliverables for his team to review.

You are to write an Executive Summary White Paper reflecting the benefits of the recommended change. Include the following in your white paper:

• Short introduction about the alignment between organizational structure and organizational strategy
• Productivity improvement analysis for each organizational structure option
• Potential cost of each organizational structure option
• Potential schedule for the merger
• Your recommendation and why

Part 3

For this part, you are to write a Change Proposal Paper of 2,500 words in which you reflect upon your recommendation from Part 2.

Your EVP is very excited to get started on the change plan for the business unit merger project that you recommended in your Executive Summary White Paper. Before he signs off on the launch date for the project, the EVP wants to see a proposed change plan. Each of the impacted six divisions have approximately 830 employees, and each are organized in the following functions:

• Project management
• Manufacturing operations
• Engineering
• Quality
• Information technology
• Human resources
• Accounting
• Public relations
• Procurement

He was very impressed with your ideas on a customer service organization and wants to include this new function in the new organization. The change plan should include the following:

• Assessments
• Examples of the return on investment (ROI)
• Training required
• Who will be involved in the full change planning
• Communication plan
• Places for potential economies of scale in the merger
• Action plan
• Schedule on the implementation of the new structure

He would also like to know what you need him and the other executive team members to do in support of this project.

What you learned about your client team in the previous change assignments is that they like to see charts with clear objective facts and the latest research in support of the ideas you are presenting in the documents that they review prior to the full team discussion. This is a critical project, so you will want to develop a standard list of questions to interview each of the seven executives to gather their input regarding this project. Be sure to build this diagnostic data collection into the overall project schedule.

Note: You may use applicable prior assignments from this course only as part of the development of this Change Plan.

You should use at least 6 valid graduate-level references and APA formatting